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Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at


Do I need an account to place an order? 

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time. 


On the Log In page, click on the “Forgot password” link and we will email you instructions to reset your password. 

Can I cancel my order?

You are able to cancel your order with no penalty! Please cancel your order before we start crafting it. 

Please contact our customer service at to discuss the reasons and initiate a return.

I can't find that item that I am looking for?

Please email our customer care at and we will do our best to help.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to and we will be happy to assist you in any way we can. We do receive a large number of emails, please attach your order number and address the problem clearly.